Frequently Asked Questions
Everything you need to know about your beauty journey with us
Do you supply professional-grade products to the public?
Yes, we cater to both professional salon owners and individual beauty enthusiasts. While some technical chemical products are restricted to licensed professionals, the majority of our hair and beauty range is available for everyone.
How long does shipping take for hair extensions and styling tools?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days, while express options are available at checkout if you need your beauty essentials sooner.
What is your return policy on opened beauty products?
Due to hygiene and safety regulations, we cannot accept returns on products that have been opened or used. However, if a product is defective or arrives damaged, please contact us within 14 days for a full replacement or refund.
Are your hair extensions made from 100% human hair?
Absolutely. We pride ourselves on sourcing high-quality, 100% Remy human hair for our extensions to ensure a natural look, longevity, and the ability to style with heat tools.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna to make your shopping experience seamless.
Can I track my order once it has been placed?
Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress.